Feedback re camps:
– Mountain Gorilla (Rwanda) Lodge was above our expectations, however the daily buffet selection was average. Very geared for western tastes. The service was good, in hindsight just not as ‘professional’ as the latter two, however would have no hesitation in staying there again. The location and views were spectacular
– Mount Gahinga and Bwindi Lodge were both amazing. The locations at both were different but relaxing and welcoming. The customer service was outstanding. We were able to have african (local) food prepared at the lodges so it could meet dietary requirements which demonstrated a flexible customer orientated service. Bwindi Lodge location was truly outstanding…..
Guide – Alex Kamaba (think that was his surname): – Alex was willing to meet our needs, forthcoming with information and responsive to our suggestions or questions. On the whole his approach to customer service was of a high standard.
The overall gorilla trip absolutely met our expectations, the visit to the gorillas in Bwindi exceeded any aspirations that we may have had. The habitats in both Uganda and Rwanda being so different enhanced our experience of both.
Again thanks for your follow up and input in the earlier stages of this itinerary, we do regularly return to Africa so we will definitely be in touch for any further ‘jaunts’.
We reckon this feedback owes us a cup of coffee!!!!!
ClareView Kigali Serena Hotel
View GORILLAS & CHIMPANZEES IN UGANDA (11 DAYS)